EXPERIENCE Confidential Data Migration Specialist • Windows XP/Vista to Win 7 manual migration for 3,500 users. • Prepared and documented all existing data. Belarc Report Advisor • Installed new upgraded laptops while running migration script for data backups. • Recorded all inconsistencies in backup and the restoration of data. Cool paint screensavers for mac. • Followed all IMF SOP requirements for new updates implemented daily. • Run checks to ensure that all data has migrated successfully. ![]() • Checked for accuracy of installation while verifying that user data, email/ archive, local and networked printers, scanners, desktop, internet/intranet for department specific applications are installed and properly working. • Assisted in post-migration troubleshooting and related fixes associated with migration or user profiles. • Kept detailed records of work performed while adding changes to the database as needed. • Modified user accounts on domain, password resets and remote VPN access. • Provided guidance and technical support to customers regarding computer hardware, software, and/or network issues related to migration. • Provided extensive Windows 7 support in addition to troubleshooting client issues, VPN administration, Active Directory and Remote desktop. Re: mac client drive and printer mappings The only way I have gotten it to work is to use a hamachi VPN, then configure drive and mapping manually from the terminal server to the Mac. DaemonB, Mar 24, 2008. • Supported Commercial of-the-shelf COTS software for MS Office 2007/2010 and Internet Explorer in a MS Windows XP and Win 7 environment. • Supported customized WU applications for the web browser as well as client-server based browsers. • Troubleshot hardware problems on workstations and peripherals. • Built and configured desktops and laptops. • Managed an inventory of systems, subsystems and component parts used in repair work. • Assisted System Administrators in system maintenance and implementation. • Logged and managed requests for Desktop Support and provided progress reports. • Provided remote support for branch offices to perform support Windows RDP. Fix length reader for mac. • Built computers using Ghost Imaging and MS Deployment Tools. • Supported laptop users through VPN and Bitlocker Encryption. • Monitored and managed HP Service Desk for incoming requested and incident tickets. • Fixed user issues related to MS Outlook and other Office apps. Mac 10.8 Mountain Lion support. • Installed Visio and Project software requested by users for browser related issues Citrix and other browser based apps. ![]() Remote Desktop Support. • Built and rebuilt machines using standard imaging. • Configured Microsoft Outlook email, archives, OST and PST files and folders and data file management for Microsoft Office 2007 2010. Confidential Customer Support Technician • Held the responsibility for all data transfer and data migration for user data profiles from Microsoft XP to Microsoft Windows7. • Provided extensive Norton's Ghost imaging while maintain Ghost servers. • Imaging, sysprep configuring, deploying and testing. Implementing Microsoft's Windows XP and Windows 7. Belarc Report Advisor. • Provided Microsoft Office 2007 and 2010 support while modifying and troubleshooting MS Outlook and end user E-MAIL issues, Deployment and installation of WMATA imaged dell laptop and desktop computers, peripheral devices, to and from WMATA locations in and around the Washington Metropolitan Area. • Created, identified, and implement proper techniques for data transfer and installation set forth in WMATA guidelines and SOP's. • Held the responsibility of importing and exporting data. • Maintained system integrity once data transfer has been completed.
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